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DOLPHINARIUM TRANS LOGISTICS PVT. LTD. offers a hassle-free relocation experience to the customers through its network of verified service providers. In case of any cancellations done until 1 calendar day of commencing relocation process (ex, if a relocation is scheduled to start on 20th of August, the cancellation request should be before 19th August 12:00:00 AM) the refund will be initiated within 15 working days of receiving a cancellation request after deducting the booking confirmation fee of INR 500 for within city relocations and INR 1000 for between city (inter-city) relocations.
If a cancellation request is initiated within 1 calendar day (ex, if a relocation is scheduled to start on 20th of August, the cancellation request is received on or after 19th August 12:00:00 AM) from commencing relocation, the refunds will depend as per the efforts that have been put to execute relocation successfully. While we always try our best to arrange highest possible value of the refund, refunds will vary case to case.
The last decision pertaining to relocation related refunds rest with DOLPHINARIUM TRANS LOGISTICS PVT. LTD.